Resume

Work
Experience

Developed and managed 11+ web pages for special offers and Travel Advisor resources, utilizing CMS to enhance user engagement and visibility of promotions across 6 regions, with ~730,000 monthly visitors
Managed the marketing implementation of Plusgrade’s suite upgrade auction, including landing page design, asset coordination, and inter-company communications, resulting in $150,000+ increased revenue across 20+ ships
Served as a moderator within a team for monthly Webinar Wednesdays, providing assistance to ~500+ Travel Agent attendees on product and promotional inquiries, enhancing their understanding and sales capabilities
Performed daily website updates and content quality assurance to ensure accuracy and smooth performance, promptly resolving technical issues
Collaborated with IT on digital experience and e-commerce projects to drive company revenue, including executing major content changes like homepage banners and landing pages

Ongoing web development support including website maintenance, updates or improvements
Developed a chatbot on WordPress to direct patients and provide online educational warning signs of breast cancer

Oct 2021 - Jun 2022

Created 100+ user accounts on Azure Active Directory for new employees and oversaw application access control
Coordinated with vendors (Microsoft InTune) to configure and automate onboarding/offboarding devices per company standard, saving 4 hours a week of manual configuring 100+ laptops (Dells, Macs)
Provided IT support company-wide and maintained hardware performance, network connectivity, and software updates for company of 210+ workers
Tracked and maintained appropriate asset inventory. Supported asset storage and shipment from and to employees to support a fully distributed team.

Feb 2021 - Oct 2021

Manage project lifecycle for the go-live assurance program for over 20 accounts
Ensures successful customer go-live experiences in their post go-live & hypercare phase through effective communication and management escalations
Effectively informed/kept track of bi-weekly customer feedback forms to assess the overall quality of experience and updated Confluence page for tracking purposes
Responsible for coordinating efforts to resolve critical customer issues using JIRA, and client-impacting events by engaging teams such as Technical Specialists, Support and Engineering

Jul 2019- Feb 2021

Design solution sales plays and reference architectures in areas of data analytics, data science, data management, machine learning, and cloud infrastructure that differentiate Oracle’s value proposition.
Promote industry focused business and technology practices, create and deliver Cloud workshops and demos Solution Engagement with Customers
Mentor and coach sales/presales teams to improve industry knowledge and solution selling skill
Engage with customer accounts to determine/create business needs, identify and develop opportunities, and develop solutions by leveraging Oracle Cloud technology and persuasively articulate meaningful business value to support decision-making at senior levels.

Feb 2017 - Jun 2019

Develop and maintain front-end web applications using HTML, CSS, Bootstrap for UCLA School of Medicine clients to feature research projects
Build organized and visually engaging test-driven client-side platforms
Update a weekly news digest using HTML for 4-5 events per week
Create tutorial manuals for custom-made applications to teach new users
Design flyers and templates to advertise events for clients
Assist with computing and administrative support needed in centralized computing team

Mar 2023 - Jul 2023

Sep 2023 - Present

Mar 2023

Software engineering program that provides a hands-on industry-relevant curriculum

2015 - 2019

Relevant Courses: Computer Science 31, Introduction to Programming for Internet

GPA: 3.5

React.js · JavaScript · Microsoft Visual Studio Code · REST APIs · HTML · Express.js · Node.js · jQuery · GitHub · Cascading Style Sheets (CSS) · Git